Job Information
University of Pennsylvania Director, Parking Services in Philadelphia, Pennsylvania
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Director, Parking Services
Job Profile Title
Associate Director D, Business and Finance, Business Services
Job Description Summary
The Director of Penn Parking Services reports directly to the Senior Director of Business Services. In this pivotal role, the Director oversees all aspects of Penn Parking Services, ensuring seamless operations and exceptional service delivery. With an annual labor budget of $3.2 million, the Director manages a team of over 30 full and part-time employees, including salaried professionals, hourly workers, and unionized staff.
The Director oversees a multifaceted portfolio, including revenue management, infrastructure maintenance, resource and people management, employee relations, vendor collaboration, cost control, customer service, stakeholder relationship management, and permit program oversight.
Given the nature of the operation, the Director may need to work occasional evening and weekend hours, especially during Penn events. This role plays a critical part in maintaining a well-functioning and customer-focused parking services department.
Job Description
Job Responsibilities
Oversee operations of Penn Parking Services (approximately 4,200 parking spaces within 7 secured parking garages and 13 surface lots).
Hire, train, supervise, and evaluate two direct reports. Indirectly supervise office administrative staff, Parking Supervisors (non-union), as well as Parking Attendants and Hard Surface Custodians (union).
Optimize revenue from Parking via automation, increasing use of technology, maximizing transient parking rates, marketing, revenue control procedures, and increased parking space utilization rates.
Provide direct oversight to permit and transient parking, special event requests, customer inquiries, accounts receivable, and billing. Thoroughly reconcile operational, systematic, and financial transactions to maximize revenue.
Contribute to an employee and labor relations environment that is productive and positive.
Ensure all parking assets (equipment, technology, property, etc.) are properly maintained and updated by developing relationships with internal departments and outside vendors. Responsible for cost controls in these areas.
With support from Operations staff, coordinate and supervise snow removal efforts for Penn Parking using industry-standard guidelines and close partnership with internal partners including Facilities, Grounds, and Public Safety. Advise Senior Director during all weather-related events which may or may not impact service.
Plan and manage parking support for campus special events (annual Penn Relays, Commencement, Move-In, Move-Out, sporting events, etc.). Represent the department and divisional in all University-wide planning events which require parking.
Provide exceptional customer service via direct correspondence with all levels of University and Health System management, staff and students.
Prepare department budget and continually review and control expenditures. Responsible for administration of assigned budget and advisement on multi-year capital planning budgets.
Prepare strategy and balanced scorecard objectives alongside key performance indicators for monthly and quarterly divisional reports.
Other duties/responsibilities as assigned.
Qualifications:
Bachelor’s degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage.
Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business.
Experience in project management, preferably of facility upkeep and renovation.
Experience reviewing budgets, generating and managing expenditures required.
Experience supervising and developing customer service staff (preferably unionized staff) required.
Demonstrated experience planning and managing services in support of special events.
Strong organizational, analytical & problem-solving skills.
Excellent interpersonal and communication skills, including a track record of effective people and change management.
Demonstrated track record of showing initiative and judgment with ability to thrive in a collaborative environment.
Leadership skills enabling candidate to elicit high level of coordinated support from project stakeholders.
Valid US driver’s license.
Ability to work flexible hours including some evenings and weekends to support business needs.
This role is essential in ensuring operational continuity on campus regardless of weather conditions. As such, in events of inclement weather and normal campus operations are suspended, there may still be a requirement to be on campus actively managing the Parking team to ensure accessible parking for other Essential staff who rely on Parking services.
About Penn Parking Services
Penn Parking and Commuter Services deliver a wide selection of essential services to the Penn Community. The departments are dedicated to providing superior service that offers safe, convenient, sustainable, and accessible options to those who come to this world-renown institution to work, study, and visit. Flexible parking permit options meet the requirements of commuters who work at the University while visitors to this attractive urban campus will find a range of parking lots and garages conveniently located near their final destination.
For more information on the university's Parking Services visit: Penn Transportation & Parking (upenn.edu) (https://www.upenn.edu/parking)
About the Division of Business Services
The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:
Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.
For more information on BSD visit: Home | Business Services (upenn.edu) (https://www.business-services.upenn.edu/)
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Business Services
Pay Range
$61,046.00 - $113,000.00 Annual Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.