University of Pennsylvania IT SUPPORT SPECIALIST A in Philadelphia, Pennsylvania

IT SUPPORT SPECIALIST A Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 02-30536


School Name School of Arts and Sciences

Org SASC-Computing

Posted to the Web 12/03/2018

Posted Job/Salary Grade A

Employment Type Exempt

Hours 35

Position Type Full Time

Position Schedule 9-5

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world’s leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies.


SAS Computing is the technology support organization for Penn’s School of Arts & Sciences. Dependable, secure, up-to-date information technology is vital to the academic mission of the School and the University. Our faculty, staff, and students use information technology in the service of research and learning. Duties include:Responsible for smooth daily operation of support services through SAS Computing Multi-Media Services. Coordinate first-tier AV support school-wide with part-time staff, local support providers and Classroom Technology Services. Schedule classes in computer labs; setup automated recordings in Central Pool classrooms. Manage the Multi-Media Services inventory of portable equipment. Manage systems to process equipment loans, schedule recordings and assign staff. Oversee preventive maintenance checks in classrooms. Train part-time staff in Multi-Media Services; prepare documentation about media services for both internal staff and customers. Coordinate and operate video conferences, webcasts and VIP presentations. Prepare invoices for billable services.


Bachelor’s degree or equivalent combination of education and experience is required; Bachelor’s degree and 1 year of experience preferred. The successful candidate must be organized, possess excellent customer service skills and be able to coordinate multiple projects simultaneously. The final candidate should be abreast of current and emerging technologies. Familiarity with Mac & Windows OS, and popular mobile devices required; ability to work and communicate with users of varying levels of technical expertise required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required. Preferred experience includes editing applications (Adobe Creative Suites , FinalCut Studio, Premiere), professional and commercial HD video cameras, audio recording systems, lighting and production equipment, media distribution services, Drupal content management system, live web-streaming, and video & collaboration conferencing systems. Candidates must possess excellent organizational, time management skills and be able to adapt to frequent change, and be able to work under pressure. All candidates should have a strong customer service orientation and a set of solid interpersonal and communications skills, both oral and written. Ability to lift up to 50 lbs required. Position schedule 8:00 am to 4:00pm, with occasional need for flexible schedule.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter