University of Pennsylvania ONBOARDING CENTER SPECIALIST in Philadelphia, Pennsylvania

ONBOARDING CENTER SPECIALIST Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 92-30625


School Name Human Resources

Org Human Capital Management

Posted to the Web 12/22/2018

Posted Job/Salary Grade 025

Employment Type Non-Exempt

Hours 35.00

Position Type Full Time

Position Schedule 9-5, 8-4

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

People are our highest priority at Penn. Without the help of talented faculty and staff, it would be impossible to carry out the mission of this University. That’s why Human Resources strives to provide you with all the resources you need to excel personally and professionally. Whether you’re looking to enhance your skills, explore your academic interests, build your retirement savings or develop a healthy lifestyle, we can help.Human Resources also encourages the University to welcome and support diversity in the workforce. A diverse and open campus maximizes our talent pool, inspires creative thinking and encourages a culture in which different views are appreciated and respected. Our focus is on the people at Penn-over 25,000 strong-who make us the largest private employer in the Philadelphia region. To learn more about the Division of Human Resources visit:


The University of Pennsylvania has a great opportunity for an experienced Customer Service Specialist to join our team. The new Penn Onboarding Center is the first stop for all new hires. It welcomes all new employees with the goal of creating a streamlined experience for administrative activities (I-9 completion, E-Verify, etc.) related to onboarding, assisting with common ‘first-day’ questions, and ensuring University compliance with federal regulations and policies. The Customer Service Specialist will meet with all new hires to complete I-9, E-Verify, and other onboarding tasks. They will also answer general ‘first day’ inquiries, provide assistance with Penn systems, etc. Provide direction for new hires who need to apply for a social security number as well as instructions for updating. Follow up with new hires who have outstanding documentation to maintain University compliance related to document retention related to employing foreign nationals, and processing I-9 and E-Verify. Execute other demographic updates as required. Provide guidance on the self-service use of Workday.


Associate’s degree with 2-3 years of high touch customer service experience required. Equivalent combination of education and experience accepted. Bachelor’s strongly preferred. HR, higher education, and/or experience working with immigration a plus. Previous knowledge of I-9 and E-Verify processes and regulations highly desirable. Proactive, personable, professional demeanor required. Eager to solve problems, observant with excellent attention to detail. Strong skills in MS Office applications required. Experience with Customer Relationship Management (CRM) systems a plus. Excellent listening skills with ability to respond with professionalism and empathy and maintain composure under pressure. Excellent verbal, written, and interpersonal communication skills necessary.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

Optional Documents

  • Cover Letter

  • Resume